Terms of service

OVERVIEW
This website is operated by Evaline Sp. z o. o. under the brand name Prime EVA. Throughout the site, the terms “we”, “us”,“Prime EVA“, "Evaline", "Evaline Sp Zoo" and “our” refer to Evaline Sp. z o. o. Prime EVA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services. 


SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Prime EVA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Prime EVA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Poland.


SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Evaline, at the address immediately following, the written information specified below. Please note that this procedure is exclusive for notifying WeatherTech that your copyrighted material has been infringed.

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site;
Your address, telephone number, and email;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Please send all notices to the following address:

Evaline Sp. z o. o.
ul. Zamknięta 10/1.6
30-554 KRAKOW, Poland
+48732106717

SECTION 21 - COMPLAINTS

  1. Complaints may be filed on the basis of the warranty or guarantee, if it is granted.
  2. If the Goods are covered by a warranty, the Customer is entitled to complain about the Goods using the rights under the warranty, by filing a complaint through the Evaline. In the event that the Consumer's rights under the warranty, the time limit for exercising warranty rights is suspended from the date of notification to the Evaline of the defect. The time limit continues to run from the date of the guarantor's refusal to perform its obligations under the guarantee or the ineffective lapse for their performance.
  3. The right to exercise rights under the warranty shall be exercised independently of any rights under the warranty. Exercise of any rights under the warranty shall not affect the Evaline's liability under the warranty.
  4. Claims under the warranty may be made by e-mail to: support@evalinegroup.com
  5. In the content of the submitted warranty complaint, it is recommended to include:
    1. contact details and order number of the Consumer, which will serve to respond to the complaint and conduct correspondence related to it,
    2. description of the problem and identification data of the Consumer.
  6. In the event that the warranty complaint relates to the Goods, in order to consider the complaint by the Seller, the Consumer is obliged to deliver or send the claimed Goods to the address of the Evaline, at the Evaline's expense.
  7. Evaline shall recognize complaints on account of:
    1. warranty, within 30 days from the date of notification,
    2. warranty, if any, within the period specified in the warranty terms and conditions.
  8. After the claim under the warranty is submitted by the Customer, Evaline will inform the Customer about the resolution of a claim made under the warranty within 30 calendar days from the date of submission.
  9. Evaline shall inform the Consumer by e-mail about the method of settlement of the complaint received under warranty.
  10. In the event that the warranty complaint relates to the Goods, which, after recognition of the complaint, is subject to shipment to the Consumer, Evaline shall deliver or send the Goods to the Consumer's address.
  11. Refund of funds in connection with a warranty complaint will be made using the original payment method used by the Consumer at the time of purchase.
  12. The application of warranty law shall be excluded for Customers who are not Consumers.

 

SECTION 22 - OUT-OF-COURT HANDLING OF COMPLAINTS AND INVESTIGATION OF CLAIMS

  1. The consumer shall have the opportunity to use the following out-of-court means of handling complaints and pursuing claims:
    1. submitting a request for settlement of a dispute arising from a concluded Sales agreement to a permanent amicable consumer court operating at the Trade Inspection, the address of which, due to its jurisdiction, can be determined through the website of the Office of Competition and Consumer Protection Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
    2. submitting an application for the initiation of mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, the address of which, due to its jurisdiction, can be determined using the website of the website of the Office of Competition and Consumer Protection, maintained at URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
    3. use of the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
    4. filing a complaint through the EU online ODR platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with the Regulation of the European Parliament and of the Council (EU) No 524/2013 of May 21, 2013 on the online system of consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
  2. Detailed information about the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these procedures procedures can be found at the offices and on the websites of the entities listed in paragraph 1.
  3. The list of entities and institutions that carry out tasks related to out-of-court settlement of consumer disputes and detailed information on this subject, can be found on the website of the Office of Competition and Consumer Protection, available at URL https://www.uokik.gov.pl

 

SECTION 23 - WITHDRAWAL FROM THE CONTRACT

  1. The provisions contained in this article on the right of withdrawal by Consumers shall apply to an individual natural person, concluding a contract directly related to his/her business activity, when from the content of the contract it follows that it does not have a person's professional character, resulting in particular from the subject of his business activity, made available on the basis of the provisions of the Central Register and Information on Economic Activity.
  2. The consumer may, without giving any reason, withdraw within 30 days from the contract, including the Sales contract, subject to the norms indicated in the content of the instruction on withdrawal from the contract, which is attached to the Regulations.
  3. The right to withdraw from the contract shall not be granted to the Consumer, inter alia, with respect to the contract of Sale of non-refabricated goods, produced to the Consumer's specifications or serving to meet his individualized needs.
  4. In other cases, the Consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement may be made on the form, the model of which is attached to the Regulations.
  5. Immediately, but no later than within 30 days from the date on which the Consumer has withdrawn from the contract, he is obliged to return the Goods to the Seller or hand it over to a person authorized by the Seller. To meet the deadline it is sufficient to return the Goods before its expiration. This provision does not apply if the Seller offered to pick up the Goods himself.
  6. The consumer shall be liable for any diminution in the value of the Goods resulting from their use beyond the necessary to ascertain the nature, characteristics and functioning of the Goods.
  7. In the event of withdrawal from the contract, it shall be considered not concluded. If the Consumer has made a statement of withdrawal from the contract before the Seller accepted his or her offer, the offer shall cease to be binding.

 

SECTION 24 - FINAL PROVISIONS

  1. The meaning of capitalized terms is as explained in the section describing the definitions used in the Regulations.
  2. The seller is not responsible for:
    1. interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
    2. interruptions in the proper functioning of the Store and improper performance of Services to non-consumer Customers, caused by technical operations or a cause attributable to the entities through which the Seller provides Services,
    3. benefits lost by Customers who are not Consumers.
  3. In the absence of the possibility of amicable settlement of a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its national law, a court of competent jurisdiction for its resolution shall be established for the registered office of the Seller.
  4. In relation to Customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, if the provisions of their national law allow such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto.
  5. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer under the provisions of local common law.
  6. In relation to contracts concluded with the Seller, in the case of inconsistency of the Regulations with the provisions of the common law of the consumer's country, these provisions shall apply.
  7. In the event that provisions of the Terms and Conditions prove invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. In place of the invalid or ineffective provisions, the standard that corresponds to what the parties have agreed or what they would have agreed if they had included such a provision in the Terms and Conditions will apply.



SECTION 25 - DEFINITIONS USED IN THE REGULATIONS

Business days are weekdays from Monday to Friday, excluding public holidays.
Delivery is the process of delivering the Goods to the Customer's designated destination, carried out through a Carrier.
The Customer is a natural person, provided that he or she has full legal capacity, or limited legal capacity in cases regulated by generally applicable law or provided that he or she has the consent of a statutory representative, as well as a legal person or an organizational unit without legal personality, for which generally applicable law grants legal capacity, who concludes a contract with the Seller for the provision of Services.
Customer Account is a panel that allows managing Customer orders through the Store, subject to registration and login. A Consumer is a Customer who is a natural person and enters into a contract for a purpose not directly related to his/her business or professional activity.
Shopping cart is a functionality of the Store that allows the Customer to complete orders of Goods.
A Carrier is an entity that provides Goods Delivery services in cooperation with the Seller.
Regulations are these contractual terms, the subject of which is the provision of Services electronically by the Seller to Customers, through the Store.
Store is an online store, operated by the Seller.
Seller is Evaline with its registered address in Warsaw (02-306) at ul. Zamknieta 10/1.6, 30-554, Krakow, Poland entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000925734, NIP: 6793224707 and REGON: 520133721, which is the service provider, administrator and owner of the Store. The Seller can be contacted by e-mail address: info@evalinegroup.com
Sale is a Service of sale of Goods, provided by the Seller to the Customer, the object of which is the Seller's obligation to transfer ownership of the Goods to the Customer and their release, and the Customer's obligation to take the Goods and pay the Seller the designated price. Goods is a thing presented in the area of the Store by the Seller for Sale.
Service is a service provided by the Seller to the Customer, based on a contract concluded between the parties through the Store. The conclusion of the contract is made within the framework of an organized system of contract conclusion at a distance, without the simultaneous physical presence of the parties.

 

SECTION 26 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@EvalineGroup.com

Legal Name: Evaline Sp. z o. o.
Phone number: +48732106717
Email: support@evalinegroup.com
Physical address: Evaline, ul. Zamknięta 10/1.6, 30-554 KRAKOW, Poland
VAT number: PL6793224707
KRS: 0000925734
NIP: 6793224707
REGON: 520133721


SECTION 27 - INFORMATION ON THE EXERCISE OF THE RIGHT

WITHDRAWAL

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT
The provisions contained in these instructions on the right of withdrawal by Consumers shall apply to an individual who enters into a contract directly related to his business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business
Activity.
Being a Consumer, you have the right to withdraw from the contract concluded in our Store within 30 days without giving any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The withdrawal period expires after 30 days from the date:

  1. in which you took possession of the thing or in which a third party other than the carrier and indicated by you took possession of the thing - in the case of a contract obliging you to transfer ownership of the thing (e.g., a contract of sale, a contract for delivery or a contract for work that is a movable thing),
  2. conclusion of the contract - in the case of service contracts.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.
To exercise your right of withdrawal, you must inform us: Evaline Sp Zoo, ul. Zamknieta 10/1.6, 30-554, Krakow, Poland, e-mail: support@evalinegroup.com, about your decision to withdraw from this agreement by an unequivocal statement (for example, a letter sent by mail or e- mail).
When withdrawing from the contract, you can use the model withdrawal form, but it is not mandatory. The model form is attached to the terms and conditions for the provision of electronic services in the Store.

CONSEQUENCES OF WITHDRAWAL
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 30 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract.
We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.
If you have received an item in connection with the contract, please send back or hand the item to us at the address Evaline Sp Zoo, ul. Zamknieta 10/1.6, 30-554, Krakow, Poland, immediately, and in any case no later than 30 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 30-day period.
Please be advised that you will have to pay the direct costs of returning the item. The amount of these costs is estimated at a maximum of about 25,00 PLN.
You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal from an off-premises or distance contract does not apply to consumers with respect to contracts in which the subject of performance is a non-refabricated item, produced to the consumer's specifications or intended to meet his individualized needs.

MODEL WITHDRAWAL FORM
(This form must be completed and returned only if you wish to withdraw from the contract)
Addressee: Evaline Sp Zoo, ul. Zamknieta 10/1.6, 30-554, Krakow, Poland | support@evalinegroup.com.
I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*)/provision of the following service(*):
Date of contract(*)/acceptance(*):
Name:
Address:
Caption: 
(only if the form is sent in hard copy)
Date:
(*) Delete as necessary.

COMPLAINT FORM
(This form can be filled out and returned if you wish to make a warranty claim) Addressee: Evaline Sp Zoo, ul. Zamknieta 10/1.6, 30-554, Krakow, Poland
Customer's name or surname:
Customer Address:
Customer phone number:
Customer email address (mark with "X"):
As contact information, which will be used to respond to the complaint and conduct correspondence related to it, indicate: ___ mailing address:
___ email address:
The complaint concerns (mark with "X"):
___ Sales contract of the day ___ of the goods:
___ Contract for the provision of another service:
___ Other:
Date of determination of the cause of the complaint:
 Description of problem:
Claim request (mark with "X"):
___ Removal of a defect in goods or services
___ Replacement of goods with goods free from defects
___ Reduction in the price of goods
___ Withdrawal
The seller informs that:
Goods may be covered by a manufacturer's or distributor's warranty. In such a case, the Customer is entitled to claim the goods using the rights under the warranty by submitting a complaint to the guarantor. Filing a complaint to the guarantor may be done through the Seller or directly to the guarantor. The customer may exercise warranty rights for physical defects in the goods independently of the rights under any warranty.
Signature of the submitter: