Shipping policy

This website is operated by Evaline Sp. z o.o. ("Evaline") under the brand name Prime EVA. Throughout the site, the terms “we”, “us”, “Prime EVA” and “our” refer to Evaline Sp Zoo. We provide and ship our products to the following countries within the European Union: Poland, France, Luxembourg, Hungary, Portugal, Greece, Romania, Estonia, Lithuania, Germany, Belgium, Croatia, Sweden, Italy, Slovenia, Netherlands, Austria, Denmark, Spain, Czechia, Slovakia, Bulgaria, Latvia, and Finland. Please note that Prime EVA does not ship to any countries outside of this list.

For all orders exceeding EUR 60, shipping is free. For orders at or below EUR 60, a shipping fee will apply, which will be quoted at the time of checkout. Prime EVA uses reliable third-party courier services for providing home delivery, which is available in all of the specified countries.

The shipping fees are displayed at checkout based on the entered shipping address.

Standard pre-made orders take approximately 3 - 5 business days before they are delivered to you. Custom-made orders for regular cars take approximately 7 - 15 business days before they are delivered to you, depending on the complexity of your car's floor measurements. For exotic and rare car models, one of our customer support representatives will contact you with an estimated time of delivery.

Delivery & Customer Responsibility

It is the customer’s responsibility to provide an accurate shipping address at checkout. If an order is undeliverable due to an incorrect address, refusal to accept delivery, or failure to pick up the package from the courier’s designated location, the customer may be required to cover the re-shipment costs.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact our customer support team at support@evalinegroup.com within 7 days of the expected delivery date. We will work with the courier service to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

In case of delivery delays: 

  • We will inform you via email about any unexpected delays.
  • You have the right to set an additional delivery deadline.
  • If we fail to meet the additional deadline, you have the right to withdraw from the contract and receive a full refund, in accordance with Polish and EU consumer protection laws.

Delivery Verification:

  • Please inspect the package upon delivery.
  • Note any visible damage on the delivery receipt.
  • Report any hidden defects within 30 days of delivery.

Failed Deliveries:

  • If you are not available at the delivery address, the courier will leave a notification.
  • You can arrange redelivery directly with the courier service.
  • After two failed delivery attempts, the package will be returned to our warehouse.

Contact Information for Shipping Issues:

Email: support@evalinegroup.com
Phone: +48732106717
Address: Evaline Sp. z o.o., ul. Marcina Kasprzaka 29A/917, 01-234, Warsaw, Poland

We make all Prime EVA mats in our state-of-the-art factory to fit your car make and model. We use precise manufacturer measurements gained through modern technology to guarantee perfect coverage of your vehicle's floor.