Shipping policy

This website is operated by Evaline Sp. z o.o. (“Evaline”) under the brand name Prime EVA. Throughout the site, the terms “we”, “us”, “Prime EVA”, and “our” refer to Evaline Sp. z o.o.

Shipping Availability

We provide and ship our products to the following countries within the European Union:

Poland, Germany, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please note: Prime EVA does not ship to countries outside of this list.

Shipping Fees

  • Shipping is free for orders exceeding EUR 60.
  • For orders at or below EUR 60, shipping fees will be clearly quoted at checkout.
  • Shipping fees are automatically calculated and displayed at checkout, based on your shipping address.
  • We use reliable third-party courier services for home delivery across all specified countries.

Order Processing & Delivery Time

  • Standard (pre-made) orders: approximately 3–5 business days from order placement.
  • Custom-made car floor mats: approximately 7–15 business days, depending on the complexity of your car’s floor measurements.
  • For exotic or rare car models, one of our representatives will contact you directly to provide an estimated delivery timeframe.

Shipment Tracking

After your order has shipped, you will receive a tracking number via email, allowing you to monitor the delivery status on the courier’s website.

Delivery & Customer Responsibility

It is your responsibility to provide an accurate and complete shipping address at checkout. If an order is undeliverable due to an incorrect address provided, refusal to accept delivery, or failure to pick up the package from the courier’s designated location, you may be responsible for covering re-shipment costs.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact our customer support immediately, within 7 days of the expected delivery date, at: support@evalinegroup.com. We will coordinate with the courier to resolve the issue and arrange a replacement or refund according to your preference and the situation.

Delivery Delays

  • We will inform you via email of any unexpected delays.
  • You have the right to set an additional, reasonable delivery deadline.
  • If we fail to meet this extended deadline, you have the right to withdraw from the contract and receive a full refund in accordance with applicable Polish and EU consumer protection laws.

Delivery Verification

  • Please inspect your package upon delivery.
  • Note any visible damage on the courier's delivery receipt.
  • Report hidden defects or damages within 30 days of delivery, ideally with attached photographs, to our support team.

Failed Deliveries

  • If you are not available at the provided delivery address, the courier will leave a notification.
  • You can arrange a redelivery directly with the courier.
  • After two failed delivery attempts, your package will be returned to our warehouse. In this case, re-shipment may involve additional delivery charges.

Contact for Shipping Inquiries

Email: support@evalinegroup.com
Phone: +48 732 106 717

Returns Address:

Evaline Sp. z o.o.
Returns Department
Zwirki i Wigury 16a
43-190 Mikolow, Poland
Phone: +48 574 215 513
Return Number: ________________

Company Legal Address (not for returns):

Evaline Sp. z o.o.
ul. Wiejska 12A/301
00-490 Warsaw, Poland

Company Legal Information:

  • REGON: 520133721
  • NIP: 6793224707
  • KRS: 0000925734

Prime EVA Car Mats Production

All Prime EVA mats are custom-made in our state-of-the-art factory, precisely tailored to fit your car’s make and model using accurate manufacturer measurements and advanced technology.

Last updated: March 26, 2025